Service Streams

Faciliation

Facilitation is the process of making an action, task or process possible or easier. In a group setting, it involves a neutral person guiding the group through a discussions and activities to help them achieve a specific goal or outome more effectively, without getting directly involved in the content. Facilitation transforms potentially unproductive or chaotic group discussions into structured, collaborative, and result-oriented sessions.

Mediation

Mediation is a voluntary, confidential, and informal process in which a neutral third party, the mediator assists disputing parties in reaching a mutually acceptable settlement of their issues. The core purpose of mediation is to facilitate communication and help the parties generate their own solutions, rather than having a decision imposed upon them by a judge or arbitrator.

Conciliation

Conciliation is an alternative dispute resolution process where a third-party neutral helps people or groups in a disagreement find a satisfactory solution to their dispute. The process is typically informal, confidential, and voluntary, aiming to resolve conflicts without the need for formal legal proceedings like trial or arbitration.

Neutral Investigation

Neutral investigation is a confidential and non-binding administrative process, designed to meet the operational requirements of an organization, in terms of assessing and mitigating risks related to cases of misconduct, including violence and harassment, in the workplace.

Arbitration

Arbitration is a form of alternative dispute resolution where a neutral third party hears evidence from all sides and renders a final and binding decision. This process is typically private, less formal, and often faster and less expensive than traditional court litigation.