Alternative Dispute Resolution

An Equal Seat at the Table

Conciliation

Conciliation is a process for helping disputing parties work through their issues by way of an informal, voluntary, confidential and non-adjudicative process that typically results in a settlement agreement which is binding on the parties. The conciliator is a neutral third-party, who is impartial and independent. The conciliator’s role is to provide disputing parties with a fair and equitable process in which to prevent the escalation of their matter, manage variances and reach a fair and reasonable settlement. The Community-Based Conciliation service is appropriate for dealing with a broad-range of issues involving private, corporate or commercial matters.

Guidelines and Procedures

This section establishes a practical framework of Guidelines and Procedures to ensure continuity and procedural integrity. By utilizing structured case management orders, targeted practice notes, and in-hearing checklists, we equip arbitral tribunals and parties with the tools necessary to manage disputes efficiently. These resources actively prevent escalation and mitigate structural or procedural friction throughout the process.

Mediation

Unresolved organizational conflict compromises operational continuity and dismantles team cohesion. Our confidential, high-intervention mediation services provide an authoritative alternative to rigid, formal disciplinary processes. We guide participants beyond defensive posturing to address root systemic issues, facilitating a structured environment for restoration and relational trust building. By transforming interpersonal friction into collaborative alignment, we empower leaders and professionals to co-create binding, voluntary agreements that re-establish sustainable workplace functionality.

Facilitation

Miscommunication and invisible friction stall projects and drain resources before anyone even realizes there is a conflict. The facilitation stream equips teams with practical communication toolkits to catch and resolve friction early, saving hours of lost productivity. By designing highly inclusive, structured collaborative environments, we ensure cross-functional teams stop working in silos, leverage diverse insights, and lock step toward company goals. Leaders will walk away with repeatable frameworks that embed systemic trust and psychological safety into daily standups and workflows.

Neutral Investigation

Neutral investigation is a confidential and non-binding administrative process, designed to meet the operational needs and requirements of an organization, in terms of assessing and mitigating risk related to cases of misconduct, including psychological and sexual violence or harassment in the workplace.

Arbitration

Disputes have upstream causes, measurable patterns, and predictable lifecycles. Arbitration, when designed correctly, serves as a critical variance-containment mechanism. When a dispute escalates, psychological safety typically collapses. Unchecked disputes introduce unpredictable human variables and systemic noise into a business. A structured dispute resolution framework bounds this volatility and caps the downside risk. Arbitration acts as a formal system to control and limit organizational variance.