Mediation is a voluntary, confidential, and informal process in which a neutral third party, the mediator assists disputing parties in reaching a mutually acceptable settlement of their issues. The core purpose of mediation is to facilitate communication and help the parties generate their own solutions, rather than having a decision imposed upon them by a judge or arbitrator.
Important Notice:
Dispute prevention and resolution services are based on equality and balance. Methods such as facilitation, mediation and arbitration are not counselling, and are not appropriate where domestic violence or abuse of power may influence the process or its outcomes.